CrushCX

Privacy Policy

Last updated: 20/11/2025

CrushCX (“we”, “our”, “us”) provides customer experience, operations, and automation consultancy services. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website, services, or communications.

1. Information We Collect

We may collect and process the following information:

Information you provide
  • Name and contact details (email, phone, company name)
  • Information submitted through contact forms or Calendly bookings
  • Information provided during consultations, audits, or onboarding
  • Payment details (processed securely via third-party providers)
Automatically collected information
  • IP address, browser type, device data
  • Pages visited and interactions (via analytics tools)
  • Cookies and similar tracking technologies
Third-party integrations

We may receive data through:

  • Calendly (for scheduling)
  • Email services (e.g., Gmail)
  • Analytics tools such as WordPress/Jetpack, Google Analytics or similar

2. How We Use Your Information

We use your data to:

  • Respond to enquiries and provide services
  • Deliver audits, consultancy, and project work
  • Manage bookings, communication, and contracts
  • Improve our website and understand visitor behaviour
  • Send administrative or marketing emails (only if you have opted in)
  • Maintain legal and financial records

3. Legal Basis for Processing (for UK/EU visitors)

If you are in the UK or EU, we process your data under the following bases:

  • Contractual necessity – to provide services
  • Legitimate interests – to operate and optimise our business
  • Consent – for marketing communications and cookies
  • Legal obligation – financial, tax, or regulatory requirements

4. How We Store and Protect Your Data

We use secure, industry-standard tools and services.
Data may be stored in the UK, EU, US, or other regions depending on our service providers.

We take reasonable steps to protect your information, including:

  • Encrypted services (SSL/HTTPS)
  • Limited access controls
  • Secure third-party processors

No method of transmission is 100% secure, but we follow best practices appropriate for a consultancy business.

5. Sharing Your Information

We do not sell your data.

We may share information with:

  • Service providers (e.g., Calendly, email platforms, analytics tools)
  • Payment processors
  • Legal or regulatory authorities when required

All service providers process data on our behalf and according to data privacy laws.

6. International Transfers

Your information may be transferred outside your country. We use reputable providers that comply with GDPR and other applicable frameworks where required.

7. Your Rights (UK/EU visitors)

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Object to processing
  • Withdraw consent
  • Request a copy of your data

To exercise your rights, contact us at:
chris@crushcx.com

8. Data Retention

We keep personal data only as long as needed for:

  • Providing services
  • Legal, accounting, or reporting requirements

Retention durations vary based on purpose.

9. Links to Other Websites

Our site may contain links to third-party sites (e.g., Calendly, LinkedIn). We are not responsible for their privacy practices.

10. Contact Us

For questions or data requests, email:
chris@crushcx.com

11. Changes to This Policy

We may update this policy occasionally. The updated version will be posted on this page with a revised “last updated” date.